- What Confidential Information is collected from you, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your Confidential Information.
- The security procedures in place to protect your Confidential Information.
- How you can correct any inaccuracies in your Confidential Information.
Information Collection, Use, and Sharing
We do not collect Confidential Information from your computer when you browse this site. We will only have and keep Confidential Information about you if you provide it to us either through this site or via email or other direct contact with you. Any Confidential Information you provide (including but not limited to your email address and telephone number) will be kept confidential and used only in connection with providing a service to you..We will not share your information with any third party other than as necessary to respond to you or your request, except as necessary to comply with a legal requirement, or in connection with investigating fraudulent activity or the misuse of this site. We will not sell or rent your Confidential Information to anyone.
Unless you ask us not to, we may contact you via email in the future to follow up on your inquiry, request your feedback on our services, or provide you with information that may be of interest to you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We maintain physical, electronic, and procedural safeguards designed to protect against the unauthorized disclosure of Confidential Information. When you submit Confidential Information via the website, it is protected both online and offline. We strongly suggest you encrypt any Confidential Information you may send to us and to send us the least amount of Confidential Information as possible.
We protect your Confidential Information offline. Only employees who need the information to perform a specific job (for example, researching a dispute) are granted access to Confidential Information.
When we work with others on your issue, we will share the information you have provided us as necessary to assist you. We will also ask you to fill out a form that authorizes your loan holder or other involved parties to speak with us regarding your student loans.
Children’s Online Privacy Protection Act
We do not intend to obtain information from children under 13 years of age. If we learn that we have collected information from a child under 13, we will promptly take all reasonable steps to delete the information. If a child under 13 has provided us with personal information, a parent or guardian may contact us and we will remove the information.