“My No. 1 tip for someone to file an effective complaint is to keep emotions out of it,” Mayotte says. “Yes, you’re probably angry and frustrated and anxious, and I’m not discounting those things, but they don’t make an effective complaint.”
Including details — like dates of calls and instructions you received — can expedite your resolution, Shafroth advises. Attach copies of relevant documents, like an incorrect bill or a loan discharge application you submitted.