Office of the Customer Advocate
P.O. Box 3349
Wilmington, DE 19804-4349

First Contact
FOR BORROWERS WHO HAVE NOT TALKED WITH SALLIE MAE CUSTOMER SERVICE
(800) 472-5543

FOR BORROWERS WHO HAVE TALKED WITH SALLIE MAE CUSTOMER SERVICE
customeradvocate@salliemae.com or (855) 563-5633