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Office of the Customer Advocate
P.O. Box 4200
Wilkes-Barre, PA 18773-4200

First Contact
FOR BORROWERS WHO HAVE NOT TALKED WITH NAVIENT CUSTOMER SERVICE:
(888) 272-5543

FOR BORROWERS WHO HAVE TALKED WITH NAVIENT CUSTOMER SERVICE:
(888) 545-4199
advocate@navient.com

General Information about the defaulted loan: (866) 291-4403
Disputes anything about loan: (888)-545-4199

REFERRAL FOR DEFAULTED BORROWER’S ONLY: (800-331-2314)