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For Direct Loan and TPD Inquiries See United States Department of Education, ED-Nelnet

Attn: Solutions Center
121 S. 13th Street
Lincoln, NE 68508

For Borrowers
Nelnet Customer Service Phone: (888) 486-4722
Nelnet Website: www.nelnet.com
Nelnet Customer Email Address: nelnetcustomersolutions@nelnet.net

Private Loan Inquiries
Christy Phillips, Director, Client Services
Phone: (402) 458-2284
Email: Christy.phillips@nelnet.net