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ED-Aspire
see ED-MOHELA

ED-Cornerstone
Report New Issues: CSOmb@mycornerstoneloan.org

Please direct all inquiries to the following telephone number:
(801) 321-7138

ED-ECSI (Perkins Loans)

Intake Listing (used by our call center reps)
ECSI (Perkins Loans)

FOR BORROWERS: (866) 313-3797

Borrower Payment Address:
Department of Education
ECSI
P.O. Box 105765
Atlanta, GA 30348-5765

Borrower Correspondence Address:
ECSI Federal Perkins Loan Servicer
P.O. Box 1030
Coraopolis, PA 15108

Ombudsman Specialist Listing
ECSI (Perkins Loans)

FOR BORROWERS: (866) 313-3797

Borrower Payment Address:
Department of Education
ECSI
P.O. Box 105765
Atlanta, GA 30348-5765

Borrower Correspondence Address:
ECSI Federal Perkins Loan Servicer
P.O. Box 1030
Coraopolis, PA 15108

ED-HESC/EdFinancial

First Contact for Ombudsman Specialists
Email request to: CustomerResolutionsUnit@edfinancial.com

ED-FedLoan Servicing

Escalated Contact Line for Borrowers and Ombudsman Specialists
(717) 720-7605
FAX: (717) 720-1637
Escalated@myfedloan.org

**When you reach the voicemail at FedLoan, please leave the case number, account number and a brief descriptions of the case.

ED-Granite State
For Borrowers: (888) 556-0022 or (603) 227-5321
dlcustomerservice@gsmr.org

ED-Great Lakes
Borrowers Service Contact: (800) 236-4300
BorrowerServices@glhec.org

Escalated Contact for Borrowers and Ombudsman Specialist
(866) 348-0708
FAX: (866) 451-1183
GreatLakesServicingOmbudsman@glhec.org

ED-MOHELA

FOR BORROWERS

First Contact:
Taylor Johnson
Customer Advocacy Team Specailist
(636) 733-3700 ext. 2489
FAX: (866) 222-7060

Back Up:
Deanna Washington
Customer Advocacy Team Specialist
(636) 733-3700 ext. 4999
FAX: (866) 222-7060
DeAnnaC@mohela.com

ED-Navient
Office of the Customer Advocate
888-545-4199
advocate@navient.com

ED-Nelnet (ED-VSAC)

For Borrowers
Nelnet Customer Service Phone
(888) 486-4722

Nelnet Website: www.nelnet.com
Nelnet Customer Email Address: nelnetcustomersolutions@nelnet.net

TPD Related Inquiries
For Borrowers
Nelnet TPD Servicer Phone
(888) 303-7818

Nelnet TPD Website: www.disabilitydischarge.com
Nelnet TPD Servicer Customer Email: disabilityinformation@nelnet.net

ED-OSLA
Direct Lending Borrowers:
(866) 264-9762

Mary Anne Evans
Customer Service Support Supervisor
(405) 556-9232
maevans@osla.org

ED-VSAC
See ED-Nelnet

Office of the Inspector General (OIG)
Inspector General’s Hotline
400 Maryland Ave., SW
Washington, DC 20202-1510
Toll Free: (800) 647-8733
E-mail: oig.hotline@ed.gov

Ombudsman Group
830 First Street, N.E.-Mail Stop 5144
Washington, DC 20202-5144
General (202) 377-3881
Toll Free: (877) 557-2575
FAX: (202) 275-0549