How Trump has wiped out the teams that protect student borrowers

Another go-to resource for the oversight team: R/Studentloans, the Reddit channel that has become an indispensable gathering place for borrowers looking for advice on managing their debts. Staff would frequently check it in the mornings, former employees said, and ask the moderators to connect them with members dealing with servicer trouble.

”It was a really great relationship because we were all there to do the same thing, which was to make sure that the student loans were working the way they were supposed to,” said Betsy Mayotte, founder of The Institute of Student Loan Advisors and one of the channel’s moderators.