501 Bleecker Street
Utica, NY 13501
E-mail request to the Resolution Management Group – rmg@conduent.com
Samantha Hazeltine
Phone/Fax: (315) 738-2224
For FFEL Division: (315) 738-2209
Mailing address for borrowers
P.O. Box 7051
Utica, NY 13504-7051
Perkins Division
First Contact
Casey Heneghan
(315) 738-2216
FAX: (315) 738-2470
casey.heneghan@xerox.com
Backup
Customer Service: (800) 826-4470
Private Loan/Fraud Division
First Contact: email request to the Resolution Management Group – rmg@conduent.com